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Page 9: Another Dimension: This is the editorial page, where I get to express my
opinion on various subjects...some love it and swear by it...others just
swear at it. Sometimes it is industry related, sometimes it is
not, but it is always thought provoking.
The following is an
example of what you can expect to see on this page.
What E:Commerce Cannot Do...and Perhaps Never
Will!
What is our purpose on this earth? That is the perhaps
the ultimate question for all eternity. Whether it is the soul's search to
reunite with its Creator, or whether we are simply the result of billions of years of evolution, one thing we all have in common during our stay here is the
need for communion. Some of us are satisfied with a communion of
solitude whereby we draw our necessary life energy from nature or from the
universe. However, most of humans require a communion through personal
relationships. Those personal relationships can be a significant
other, a spouse, children, other family members, occupation, recreation, a religious or spiritual entity or organization...and so on. Nevertheless, we humans need and desire personal
relationships. The most gratifying aspect of a well established personal relationship is
the touch. Even Barney Rubble and Fred Flintstone often shook hands
and engaged in an arm around the shoulder or pat on the back. We have become a society whereby exchanging an
embrace is limited to very close relationships (especially man to man) but certainly the
handshake or pat on the back goes far to satisfy our need for personal contact in personal relationships. After the touch, personal relationships are
maintained by verbal communication. Letters are nice, emails are convenient, but
nothing says " I value this relationship" like a phone call or a personal visit.
It is my conclusion that e:commerce and B2B internet
transactions are not as successful as hoped because they eliminate the lifeline of human satisfaction...personal relationships. Life is about relationships. Not just our
personal lives but our business lives as well. There is a common phrase these days being
passed around; "People don't care how much you know until they know how
much you care."
To expand, people don't care what you have to sell,
or care how much money or time you can save them, or care how much easier you can make
their lives unless they have some hope there is the potential for a personal relationship to develop. Without that relationship, the potential
for honesty and trust to erode is compounded. Without the development
of a personal relationship, the implementation of "change" simply
isn't worth the effort.
So, what about B2B e:commerce? Will it ever be
a rousing success?
Sure...if it ultimately creates or strengthens a personal relationship.
The problem with it today is that potential users see it as an interference
in personal relationships.
Either new technology will adapt to include and enhance
personal relationships...perhaps via video communications or the like, or we will become a cold and hardened people...seeking only to serve ourselves...becoming recluse...losing our compassion and feeling...having our
passion for life, as we know it in its already deteriorated state today,
blunted.
We can already see the latter taking place, but
underneath, we are using the robotic, computerized life enhancements to satisfy and seek out new expressions of personal relationships.
Therefore, I believe, ultimately, technology will
have to address the human side of man. After all, deep down inside, we are all still
searching. The tangibles of this world cannot satisfy that internal need. No
matter what we invent, nothing can satisfy our need to be touched or spoken to
or cared about.
A parting thought. Why must a good deed or kind
gesture or act of compassion be done in the "name" of something or someone or
some cause? Is it not enough just to offer it without acknowledgment?
Happy Trading! ML
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